Complaint

Generic request

For customers who have bought their skipasses from a professional (accommodation provider, tour operator, etc.), we invite you to send your requests directly to him/her

 

* Required field

Identity

I bought my skipass directly from Valmorel Ski Area
Do you have an account on our website skipass.valmorel.com ?

Details of your complaint

Reason for cancelling your visit

To process your request, you must provid in the Proof field :
- A valid document from any competent authority (a governmental or regional decree, a medical or doctor's certificate)
- Your IBAN
- The details of the purchased skipass(es) 
- The proof of purchase

 

To process your complaint regarding a purchase on a terminal, please provide the keycard numbers of the purchased skipass(es) in the complaint field above. The keycard number can be found at the bottom or on the back of the skipass physical support (card). It is a code using the following format : 01 - 1614 xxxx xxxx xxxx xxxx – x.

 

In accordance with applicable regulations, any personal data collected is computer processed in order to manage your request. Unless you notify your objection, it may also be used to send you information and promotional offers. These data are reserved for the exclusive use of Valmorel Ski Area. These data are processed by the Customer Service department of Valmorel Ski Area and any service provider authorised by Valmorel Ski Area. These data will be stored for 3 years from the end of your relationship with Valmorel Ski Area or your last contact with Valmorel Ski Area. You can access these data at any time and ask for their deletion. You also have a right of opposition, correction, limitation of treatment and portability of your personnal data. To exercise such rights, you may contact the department in charge of personal data protection by sending an email to : rgpd@dsv-valmorel.com

In accordance with applicable regulations, any personal data collected is computer processed in order to manage your request. If you have given your explicit approval by ticking the box above, it may also be used to send you information and promotional offers. These data are reserved for the exclusive use of Valmorel Ski Area. These data are processed by the Customer Service department of Valmorel Ski Area and any service provider authorised by Valmorel Ski Area. These data will be stored for 3 years from the end of your relationship with Valmorel Ski Area or your last contact with Valmorel Ski Area. You can access these data at any time and ask for their deletion. You also have a right of opposition, correction, limitation of treatment and portability of your personnal data. To exercise such rights, you may contact the department in charge of personal data protection by sending an email to : rgpd@dsv-valmorel.com

   

Please note that a proof of purchase might be needed later to process your request